Introducing the New Value Fencing® Franchise Stock Ordering Portal

A Faster, Smarter and More Accurate Way for Franchisees to Order Stock

Value Fencing® has introduced a new centralised Franchise Stock Ordering Portal to make stock purchasing faster, easier to manage and more accurate across the franchise group.

The new online ordering system gives authorised Value Fencing® franchisees one central location from which to browse available stock items, submit stock orders and keep better track of their stock purchasing activity.

Most importantly, orders submitted through the portal synchronise directly with our main inventory and order management system.

This creates a cleaner process from order request to stock allocation, warehouse picking, freight planning, invoicing and franchise stock receiving.

All Franchise Stock Orders Must Now Be Submitted Online

To streamline warehouse operations and reduce unnecessary fulfilment delays, all franchise stock orders must now be submitted through the Value Fencing® Franchise Stock Ordering Portal.

Stock orders submitted by email or WhatsApp will no longer be processed.

Using one central ordering system provides Head Office, the warehouse and franchisees with a consistent record of every order and significantly reduces the possibility of missing information, duplicated requests or discrepancies between orders and invoices.

Why We Introduced the New Ordering Portal

The new system has been designed to improve the entire stock purchasing workflow.

Key advantages include:

• Centralised franchise stock ordering
• Faster order processing
• Improved stock allocation
• More accurate order quantities and balances
• Better warehouse picking control
• Improved freight planning
• Cleaner invoicing
• Easier franchise stock receiving
• Better purchasing records
• Online access to franchise purchasing statements
• Reduced dependence on WhatsApp and email orders
• A clear electronic record of submitted orders

The objective is simple: one ordering channel, one reliable record and a more efficient stock fulfilment process.

Quick Guide: How to Use the Value Fencing® Franchise Stock Ordering Portal

Using the portal is straightforward.

Step 1: Access Your Franchise Portal Account

Open the Value Fencing® Franchise Stock Ordering Portal and sign in using your authorised franchise account details.

Portal access is intended for authorised Value Fencing® franchise users.

If your account has not yet been activated or you are experiencing difficulty accessing the portal, please contact Head Office for assistance.

Step 2: Browse the Live Stock Catalogue

Once signed in, browse the available product catalogue and select the stock items required by your franchise.

Depending on the applicable stock category, items may include:

• PVC profiles
• Posts
• Long stock
• Small hardware
• Accessories
• Aluminium components
• Gate accessories
• Caps
• Brackets
• Other approved franchise stock items

Select the required products and quantities and add them to your cart.

Step 3: Keep Long Stock and Small Items on Separate Orders

This is one of the most important ordering requirements.

Please submit separate orders for:

Order 1: DM Profiles / Long Stock

Order 2: Small Hardware / Accessories

Long stock, small hardware and accessories must not be combined where they require separate picking, packaging or transport arrangements.

Why must these orders be separated?

There are several important reasons.

Faster processing

Small hardware orders do not need to be delayed while warehouse staff complete the picking and preparation of long PVC profiles.

More accurate freight calculations

Long profiles and small parcels have very different dimensions, packaging requirements and volumetric freight calculations. Separating them helps prevent incorrect or unnecessarily inflated freight calculations.

Cleaner stock receiving

Separate dispatch and delivery documentation makes it considerably easier for franchisees to receive, check and count incoming stock.

Better warehouse control

Separating stock categories allows the warehouse team to pick, package and allocate each type of stock through the correct fulfilment process.

Important

DM / long-stock bundles and small hardware or accessories cannot be combined onto one dispatch document where separate fulfilment procedures apply.

Step 4: Review Your Cart Carefully

Before submitting your order, check:

• Product descriptions
• Quantities
• Stock categories
• Collection or delivery requirements
• Whether long stock and small items have been separated correctly

Taking a few moments to check the order before submission helps reduce amendments and processing delays.

Step 5: Select Your Collection Point

Value Fencing® currently has two collection points available for applicable orders.

During checkout, select the collection location most suitable for your order.

Head Office Collection Items

Please note that the following categories are available for collection from Head Office only:

• Aluminium
• Gate accessories
• Caps
• Brackets

Please plan collections accordingly when ordering these products.

Step 6: Complete Checkout and Submit Your Order Request

Complete the checkout process to submit your stock requirements.

Your online order request will automatically generate a draft sales order within our inventory management system.

Submitting the order does not mean that the final tax invoice has already been issued.

The Value Fencing® team will first verify the order and applicable stock allocation.

Step 7: Order Verification and Final Invoice

Once the order has been received, our team will confirm the appropriate warehouse allocation and process the order.

Following verification, your final tax invoice will be emailed to you.

This additional verification step helps ensure that quantities, warehouse allocations and fulfilment arrangements are correct before the order proceeds.

Important: Minimum 48-Hour Order Lead Time

All franchise stock orders require a minimum of 48 hours' notice.

This time is required for:

• Warehouse picking
• Stock preparation
• Packaging
• Freight allocation
• Collection arrangements
• Dispatch preparation

Franchisees should therefore plan stock requirements in advance wherever possible.

12:00 PM Daily Processing Cut-Off

Orders submitted before 12:00 PM will begin processing that day towards the standard 48-hour fulfilment period.

Orders received after the cut-off may only enter the processing workflow on the next applicable processing day.

Same-Day Collections

Same-day collections cannot normally be accommodated.

Where an exceptional same-day requirement exists, this must be arranged directly with Head Office in advance.

Please do not assume that placing an online order automatically makes it available for same-day collection.

Freight and Delivery Guidelines

Different delivery arrangements apply depending on the type and size of the order.

Bulk PVC Profile Orders

Qualifying bulk PVC profile orders can be delivered without an additional delivery charge, subject to the applicable minimum bulk order requirement.

Franchisees should verify the current minimum qualifying order amount with Willie before relying on free bulk delivery.

This is particularly important when planning stock replenishment and larger branch orders.

Small Hardware and Accessory Orders

Courier Guy arrangements can be made for suitable small items.

However, all courier charges for small-item shipments are strictly for the franchisee's account.

Keeping these smaller orders separate from long-stock orders helps produce more appropriate packaging and freight arrangements.

Track Your Stock Purchasing Statement Online

The Franchise Stock Ordering Portal is more than simply a way to submit stock requests.

Franchisees can also use their portal account to view, download and track their stock purchasing statement.

This gives each franchise a convenient central reference point for monitoring its stock purchasing activity.

Regularly reviewing your account information can assist with:

• Purchase tracking
• Invoice reconciliation
• Internal bookkeeping
• Stock planning
• Branch-level cost control
• Historical purchasing reference

A Better System for Franchisees and Head Office

The central ordering portal creates a more structured stock purchasing process for everyone involved.

For franchisees, it provides a clear and convenient method of ordering and tracking stock.

For warehouse and Head Office teams, it provides more accurate order information and better visibility for picking, allocation, freight and invoicing.

It also reduces the operational problems created when orders are spread across multiple WhatsApp conversations, emails and individual requests.

The result is a more accountable and scalable ordering system for the Value Fencing® franchise network.

Important Franchise Ordering Checklist

Before submitting your next order, remember:

• Submit all stock orders through the online portal.
• Do not submit stock orders through WhatsApp or email.
• Allow a minimum of 48 hours for fulfilment.
• Submit before 12:00 PM for processing to begin that day.
• Do not assume same-day collection is available.
• Submit DM Profiles / Long Stock separately from Small Hardware / Accessories.
• Select the correct collection point during checkout.
• Remember that aluminium, gate accessories, caps and brackets are collected from Head Office only.
• Verify the applicable minimum order requirement for free bulk PVC profile delivery.
• Courier costs for small-item orders are for the franchisee's account.
• Review products and quantities carefully before checkout.
• Use your portal dashboard to monitor your stock purchasing statement.

Need Help With Your Franchise Stock Order?

If you have a question regarding an order, portal access, stock item or ordering procedure, please contact:

info@valuefencing.co.za

We recommend using email for support enquiries because it creates a clear, dedicated record of the request and allows the relevant team member to follow up efficiently.

For stock orders themselves, however, please continue to use the Franchise Stock Ordering Portal.

Confidentiality Notice

All prices and commercial information published within the Value Fencing® Franchise Stock Ordering Portal are strictly confidential and intended for internal Value Fencing® franchise group use only.

Portal pricing must not be distributed, reproduced or publicly shared.

Frequently Asked Questions

Can I still place my franchise stock order via WhatsApp?

No. Franchise stock orders must now be submitted through the online ordering system. This provides a centralised and traceable order record.

Can I email my stock order?

No. Email should be used for support enquiries and feedback where appropriate, but stock orders themselves must be submitted through the portal.

How much notice must I give when ordering?

Please allow a minimum of 48 hours for warehouse picking, freight allocation and collection preparation.

What happens if I order before 12:00 PM?

Orders submitted before 12:00 PM can begin processing that day towards the standard 48-hour fulfilment window.

Can I collect my stock on the same day?

Same-day collections cannot normally be accommodated and must be specifically arranged with Head Office.

Can I put PVC profiles and hardware on the same order?

No. Please submit DM Profiles / Long Stock separately from Small Hardware / Accessories where separate fulfilment applies.

Why do I need to submit separate orders?

Separate orders allow faster picking, more accurate freight calculations, cleaner dispatch documentation and easier stock receiving at franchise level.

Where do I collect aluminium and gate accessories?

Aluminium, gate accessories, caps and brackets are available for collection from Head Office only.

Is bulk PVC profile delivery free?

Qualifying bulk PVC profile orders can be delivered without an additional delivery charge, subject to the applicable minimum bulk-order requirement. Confirm the current qualifying amount with Willie.

Who pays courier charges for small hardware?

Courier charges relating to small hardware and suitable accessory shipments are for the franchisee's account.

Can I see my stock purchasing statement online?

Yes. Franchisees can view, download and track their stock purchasing statement from within their portal account dashboard.

What should I do if I cannot access my portal account?

Contact Head Office or email info@valuefencing.co.za so the relevant team can assist with your authorised franchise access.

Start Using the New Franchise Stock Ordering System

The Value Fencing® Franchise Stock Ordering Portal is now the central ordering hub for franchise stock purchases.

By following the correct ordering procedures, separating stock categories where required and allowing sufficient fulfilment time, every franchise can help us maintain a faster, cleaner and more reliable stock distribution process.

Sign in to the Value Fencing® Franchise Stock Ordering Portal, select your required stock and submit your next order online.