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Terms and Conditions of Sale for Value Fencing Online Store (DIY SHOP)

Last Updated: 2025.07.11

Welcome to the Value Fencing Online Store. By accessing or using our website (https://valuefencing.co.za/products/cat/2/diy-shop) to purchase products, you agree to be bound by these Terms and Conditions of Sale. Please read them carefully.

1. General Information

1.1. These Terms and Conditions govern the sale of products by Value Fencing (hereinafter referred to as "we," "us," or "our") to you (the "Customer" or "you").

1.2. We reserve the right to amend these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

2. Product Information

2.1. We strive to provide accurate descriptions of our products. However, we do not warrant that product descriptions, images, or other content on our site are accurate, complete, reliable, current, or error-free.

2.2. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

3. Orders and Payment

3.1. By placing an order, you agree to purchase the selected products at the listed prices. All prices are in ZAR (South African Rand) and include applicable taxes unless stated otherwise.

3.2. Payment can be made via the available payment methods on our website. You agree to provide valid payment information and authorize us to charge the total amount of your order.

3.3. Once your order is placed, you will receive an order confirmation via email. This confirmation does not constitute a contract; we reserve the right to cancel your order for any reason.

4. Delivery, Shipping & Packaging Terms - Value DIY Shop

4.1. We will make reasonable efforts to deliver products within the estimated delivery time. However, we are not responsible for any delays caused by external factors.

4.2. Delivery fees will be calculated at checkout based on the selected shipping method and delivery address.

4.3. Risk of loss and title for products pass to you upon delivery. You are responsible for inspecting the products upon receipt and must report any damages or discrepancies within 2 days of delivery.

📦 All delivery quotes provided by Value DIY Shop are provisional estimates only and subject to final confirmation based on real-time courier rates at the time of dispatch.

🔹 South African Deliveries (Local & National)

🚚 Delivery quotes displayed or sent via the website are valid only for deliveries within South Africa.

📦 These estimates are based on standard road freight to major metropolitan areas.

🧾 Final courier charges may vary based on:

Actual dimensions, weight, and volumetric rates

Remote area surcharges, tolls, fuel levies, or estate/farm access fees

💬 Customers will be informed of the final confirmed delivery fee before dispatch. Orders will not be shipped until this is accepted and settled.

🌍 International Orders (Outside South Africa)

✈️ Global freight, customs clearance, import duties, local taxes, and all cross-border charges are the sole responsibility of the client/buyer.

🚫 Value DIY Shop does not provide international shipping quotes or customs support.

📦 All international orders are processed on an Ex Works (EXW) basis: collection must be arranged by the client from our premises.

📦 Packaging, Crating & Export Handling

📦 Standard packaging is included for most local deliveries.

🪵 For fragile items, international shipments, or export handling, specialized packaging and/or crating is available on request at an additional cost.

🔒 This may include wooden crates, reinforced wrapping, foam protection, corner guards, or moisture-resistant materials as needed.

🧾 Please request a packaging quote in advance if your order includes delicate or high-value components.

📌 Important Notes

✅ Deliveries are handled by independent, third-party courier partners.

❌ Value DIY Shop cannot be held liable for delays, damage, or loss once the order is handed over to the courier.

📍 Customers must ensure that full and correct delivery address and access information is provided at checkout.

By placing your order, you confirm acceptance of these terms and acknowledge that:

Courier quotes are provisional until final dispatch,

Export-related charges and logistics are client-managed, and

Optional crating/packaging services are available at extra cost when required.

5. Returns and Refunds

5.1. We want you to be satisfied with your purchase. If you are not satisfied, you may return unused products within 7 days of receipt for a refund or exchange.

5.2. To initiate a return, please contact our customer service team at info@valuefencing.co.za. Return shipping costs may apply.

5.3. Refunds will be processed to the original payment method within 14 days after we receive the returned products.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

6.2. Our total liability to you for any claims arising out of these Terms and Conditions shall not exceed the amount you paid for the products in question.

7. Governing Law

7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.

7.2. Any disputes arising from these Terms and Conditions shall be resolved in the courts of South Africa.

8. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: info@valuefencing.co.za

Phone: 021 065 1614

Address: Unit 9, Anterama Park 35, 41 Drommedaris Street, Charleston Hill, Paarl, 7646

By placing an order, you agree to these shipping terms and accept that all courier quotes are provisional until final confirmation

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Terms and Conditions of Sale for Value Fencing Online Store (DIY SHOP) - International Orders

Last Updated: 2025.07.11

Welcome to the Value Fencing Online Store. By accessing or using our website (https://valuefencing.co.za/products/cat/2/diy-shop) to purchase products from outside South Africa, you agree to be bound by these International Terms and Conditions of Sale. Please read them carefully.

1. General Information

• These Terms and Conditions govern the sale of products by Value Fencing ("we," "us," or "our") to international customers ("you," the "Customer").
• We reserve the right to amend these Terms and Conditions at any time. Any changes will become effective immediately upon posting to our website.

1. Product Information

• While we strive to provide accurate descriptions and images of our products, we do not guarantee all content is error-free or globally applicable.
• All products are subject to availability. We may limit quantities or discontinue items at any time.

1. Orders and Payment

• All prices are listed in South African Rand (ZAR) and exclude international transaction fees, currency conversion charges, and banking costs.
• You are responsible for ensuring all billing information is accurate and sufficient for international transactions.
• Orders are only confirmed upon successful payment and final dispatch approval.

1. International Shipping, Crating & Packaging Terms

• All international orders are sold on an Ex Works (EXW) basis from our premises in Paarl, South Africa.
• It is the sole responsibility of the buyer/client to arrange:
  • International freight forwarding or collection
  • All required export/import documentation
  • Customs clearance in both countries
  • Payment of any and all taxes, import duties, VAT, brokerage fees, port charges, or similar levies

Important Shipping Exclusions

• Value Fencing does not include or provide:
  • International courier or freight costs
  • Crating or export-grade packaging unless specifically requested and paid for
  • Customs clearance, certificates of origin, or other export/import regulatory documentation
  • Shipping insurance (this must be arranged by you with your freight provider)

1. Packaging and Crating

• Standard packaging is designed for local handling and may not be suitable for international transport.
• Crating and reinforced packaging (e.g. wooden crates, foam, shrink wrap, edge protectors) is not included by default and must be quoted separately.
• If you require specialized export packaging, please request this before placing your order. Additional costs will apply.

1. Risk and Title

• All risk, responsibility, and liability pass to the client once goods are collected from our facility or handed over to your appointed agent/courier.
• We will provide basic handling instructions and loading assistance at our premises, but we assume no liability for freight damage or loss during transit.

1. No Warranties on Freight-Handled Items

• Due to the nature of international transport and third-party handling, Value Fencing cannot guarantee:
  • Product integrity after global transit
  • Timeline adherence of international delivery
  • Freight carrier performance
• Any damage occurring after handover is the responsibility of the client and/or the chosen logistics company.

1. Returns and Refunds (International)

• No returns, exchanges, or refunds will be accepted for international orders unless the product is proven to be materially defective before shipment.
• All claims must be made in writing before goods leave our facility. Once collected or shipped, we accept no further liability.

1. Limitation of Liability

• To the maximum extent permitted by law, Value Fencing will not be liable for any loss, damage, or costs resulting from shipping, customs clearance delays, misrouting, or product misuse.
• Our liability, if any, is strictly limited to the replacement value of the goods as invoiced, prior to export.

1. Governing Law

• These Terms are governed by the laws of South Africa.
• All disputes shall be handled exclusively in South African courts. Buyers are responsible for legal translations or jurisdictional applications in their home countries.

1. Contact Us Email: info@valuefencing.co.za
2. Phone: +27 21 065 1614
3. Address: Unit 9, Anterama Park 35, 41 Drommedaris Street, Charleston Hill, Paarl, 7646, South Africa

By placing an international order, you confirm that:

• You understand and accept all exclusions and responsibilities.
• You will handle all freight, customs, tax, and clearance requirements independently.
• You release Value Fencing from any and all claims once goods leave our premises.