Terms and Conditions of Sale

Value Fencing® - Value DIY PVC - DIY Shop

Last Updated: 2025.12.11

Welcome to the Value Fencing® - Value DIY PVC - DIY Shop. These Terms and Conditions of Sale govern the sale of products through our online store. By accessing our website and/or placing an order, you agree to be bound by these Terms.

These Terms are intended to be read together with our website policies, including our Privacy Policy, Returns Policy, and any product-specific notices displayed on product pages, in the cart, at checkout, or in written quotations or order confirmations.

1. Supplier Details

This online store is operated by Value Fencing® / Value DIY PVC - DIY Shop.

Email: info@valuefencing.co.za

Phone: 021 065 1614

Address: Unit 9, Anterama Park 35, 41 Drommedaris Street, Charleston Hill, Paarl, 7646, South Africa

Website: https://valuefencing.co.za/products/cat/2/diy-shop⁠

Where required by law, our full legal and business details, contact details, and other website disclosures form part of these Terms. ECTA requires online suppliers to make information such as identity, address, contact details, pricing, delivery, returns, record-keeping, and payment/security information available on the website.

2. Application of These Terms

2.1. These Terms apply to all online purchases made from the Value DIY PVC - DIY Shop.

2.2. By placing an order, you confirm that you have read and accepted these Terms.

2.3. We may update these Terms from time to time. The version published on the website at the time you place your order will apply to that order.

2.4. If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

3. Important Notices

3.1. Certain terms in this document limit risk or responsibility, create obligations for you, or require you to accept certain responsibilities when ordering DIY products.

3.2. You should read all product descriptions, compatibility notes, warnings, cart notices, quotations, and checkout confirmations carefully before placing an order.

3.3. Nothing in these Terms is intended to unlawfully exclude or limit any rights you may have under applicable South African law, including rights that cannot legally be excluded. The CPA restricts unfair or excessively one-sided terms and preserves statutory remedies for defective goods.

4. Product Information

4.1. We aim to display product descriptions, dimensions, recommendations, images, colours, finishes, and specifications as accurately as reasonably possible.

4.2. Product images are for general illustration only and may not always reflect exact scale, colour tone, accessories, fittings, or site-specific installation requirements.

4.3. Unless expressly stated otherwise in writing, product references, guides, diagrams, installation notes, and compatibility notes are provided as general information only and do not constitute a site-specific design, engineering sign-off, quantity take-off, installation method statement, or project-specific bill of quantities.

4.4. Products are subject to availability. We may limit quantities, correct errors, withdraw items, or discontinue products without prior notice.

5. DIY Ordering, Compatibility and Quantity Responsibility

5.1. Many products sold on this store are offered on a DIY / self-selection basis.

5.2. Unless Value Fencing has provided you with a written quotation, written layout, written cut list, written bill of quantities, or written order confirmation expressly verifying suitability and quantities, you are solely responsible for ensuring that the items you order are:

• correct for your intended application,
• compatible with each other,
• suitable for your site and installation conditions,
• and sufficient in quantity.

5.3. This includes, without limitation, responsibility for ordering the correct type and quantity of:

• posts,
• post caps,
• rails,
• brackets,
• fasteners,
• fittings,
• joining components,
• reinforcing components,
• anchors,
• fixings,
• accessories,
• and any other required related items.

5.4. Where a product page states that a panel, screen, gate, or similar item is sold without posts, caps, or accessories unless separately listed, that product must be treated as a panel-only or component-only item.

5.5. If you place an order for fence panels, screens, or similar products without the required posts, post caps, accessories, or compatible supporting components, or with the wrong type or insufficient quantity of such items, and you did not obtain prior written confirmation from Value Fencing that your order was complete and correct, this will not constitute an incorrect supply by Value Fencing.

5.6. Any additional items required after such an order will be treated as a new or supplementary order and will be charged at the prices applicable at that time, together with any applicable delivery, packaging, handling, admin, or collection charges.

5.7. We may, but are not obliged to, contact you if we believe an order appears incomplete, incompatible, or unsuitable. Any such contact is a courtesy only and does not transfer responsibility for self-selected DIY quantities or compatibility to us unless we expressly confirm the order in writing.

5.8. No verbal advice, assumptions, customer interpretation, or informal discussion will override the written product listing, written quotation, or written order confirmation issued by us.

6. Product-Specific Notices

6.1. Product-specific notices displayed on the website form part of these Terms.

6.2. Where a product page states wording such as:

"Posts Not Included - Use 4040P (102x102mm) posts 2840mm & caps - Order separately"

or any similar wording, that notice must be read as an important product compatibility notice.

6.3. We recommend that all such notices be read together with the cart and checkout warnings before payment is made.

7. Orders

7.1. Placing products in a cart does not reserve stock and does not create a binding sale.

7.2. When you submit an order, you are making an offer to purchase the selected products subject to these Terms.

7.3. An automated order confirmation, payment acknowledgement, or email receipt does not necessarily mean that the order has been accepted by us as a final binding contract.

7.4. An order will only be accepted once we confirm dispatch, collection readiness, or otherwise confirm acceptance in writing.

7.5. We reserve the right to refuse, place on hold, amend, or cancel an order where reasonably necessary, including in cases of:

• pricing or listing errors,
• stock unavailability,
• suspected fraud or payment risk,
• incomplete or unverifiable customer information,
• delivery infeasibility,
• obviously incompatible or incomplete DIY orders,
• or any other lawful and reasonable ground.

7.6. If we cancel an order before dispatch and after payment has been received, we will refund the amount paid for the cancelled order or the affected item, subject to applicable law.

8. Pricing and Payment

8.1. All prices are listed in South African Rand (ZAR) unless otherwise stated.

8.2. Prices include VAT where applicable, unless expressly stated otherwise.

8.3. Delivery, packaging, crating, handling, customisation, remote-area surcharges, export-related costs, or other additional charges may apply depending on the order.

8.4. You are responsible for ensuring that all billing and payment details submitted are accurate and complete.

8.5. Payment must be received in full and cleared before dispatch or collection, unless we have agreed otherwise in writing.

8.6. We reserve the right to correct obvious pricing, calculation, listing, or typographical errors before dispatch.

9. Delivery, Collection and Shipping

9.1 General

9.1.1. Delivery times shown on the website are estimates only unless expressly confirmed in writing.

9.1.2. We will use reasonable efforts to prepare and dispatch goods within a reasonable time, but we are not liable for delays caused by stock constraints, third-party carriers, unrest, weather, force majeure, access issues, or other events outside our reasonable control.

9.1.3. You must ensure that the delivery address, contact details, and access instructions are accurate and complete.

9.2 Local South African Deliveries

9.2.1. Delivery charges shown on the website or quoted before dispatch are provisional estimates unless expressly confirmed as final.

9.2.2. Final courier or freight charges may change based on actual dimensions, mass, volumetric calculations, route, remote-area surcharges, tolls, fuel levies, estate or farm access restrictions, or other carrier-imposed charges.

9.2.3. We may contact you before dispatch to confirm revised delivery charges where applicable. Goods will not be dispatched until any required balance is settled.

9.2.4. Deliveries are performed by independent third-party carriers. However, nothing in these Terms is intended to exclude any rights you may have under applicable law where goods are damaged, lost, or incorrectly supplied before receipt by you.

9.3 Inspection on Delivery

9.3.1. You must inspect goods as soon as reasonably possible upon delivery or collection.

9.3.2. Any visible transit damage, shortages, incorrect items, or packaging issues should be noted immediately and reported to us in writing, preferably with photographs, within 2 business days of receipt.

9.3.3. Reporting within this period helps us investigate freight and packing issues promptly, but does not limit any non-excludable statutory rights you may have in respect of defective goods.

9.4 Collection by Customer or Customer-Appointed Carrier

9.4.1. Where you collect goods yourself, or appoint your own courier, transporter, freight forwarder, or agent, risk in the goods passes to you upon handover to you or your nominated carrier/agent at our premises.

9.4.2. You are responsible for ensuring that your chosen carrier, vehicle, loading method, packaging requirement, and transport insurance are suitable for the goods collected.

9.5 International Orders

9.5.1. Unless we expressly agree otherwise in writing, international orders are supplied on an Ex Works (EXW) basis from our premises in Paarl, South Africa.

9.5.2. For international orders, the client/buyer is solely responsible for arranging and paying for:

• collection or freight forwarding,
• export and import procedures,
• customs clearance,
• duties, taxes, VAT, levies, brokerage, port, storage, demurrage, and destination charges,
• and any required shipping insurance.

9.5.3. Unless specifically quoted and paid for, international freight, export-grade crating, specialized packaging, customs support, shipping insurance, and regulatory documentation are not included.

10. Packaging and Crating

10.1. Standard packaging suitable for normal local handling may be included for certain local deliveries.

10.2. Fragile items, export shipments, high-value components, or special handling requirements may require additional paid packaging, reinforced wrapping, foam protection, corner protection, shrink wrapping, palletising, wooden crating, or other measures.

10.3. If you need specialized packaging or crating, you must request this in advance. Additional charges will apply.

10.4. Standard local packaging may not be suitable for international transport unless upgraded by prior arrangement.

11. Risk and Ownership

11.1. Ownership in goods will pass to you once we have received full payment in cleared funds and the goods have been delivered to you, or handed over for collection, whichever applies in law and context.

11.2. Risk passes as follows:

• for local deliveries arranged by us: upon delivery to you, subject to any rights you may have under applicable law;
• for customer collections or buyer-appointed couriers: upon handover at our premises;
• for international EXW orders: upon handover to the buyer, buyer-appointed carrier, freight forwarder, or agent at our premises.

12. Returns, Exchanges and Refunds

12.1. This clause must be read together with your rights under applicable South African law. Nothing in these Terms excludes statutory rights that cannot lawfully be excluded.

12.2. Our returns and refund handling may differ depending on whether the issue is:

• a customer change of mind,
• incorrect self-selection or incorrect quantity ordered by the customer,
• an item specially made, cut, customised, or procured for the customer,
• a product defect,
• transit damage,
• or an incorrect item supplied by us.

12.3 Change of Mind / Customer Ordering Error

12.3.1. Subject to applicable law, we may in our discretion accept the return of unused standard-stock items where:

• return approval is obtained from us in writing first,
• goods are unused, uninstalled, undamaged, and in resalable condition,
• goods are returned with original packaging where reasonably required,
• return takes place within the period specified in our Returns Policy or as otherwise approved by us,
• and the customer pays return transport and any reasonable handling or restocking charges disclosed by us in advance.

12.3.2. We are not obliged to accept returns of goods that were incorrectly selected by the customer, ordered in the wrong quantity, ordered without the required accessories, or ordered in an incompatible configuration, except to the extent required by law.

12.4 Non-Returnable or Restricted-Return Items

12.4.1. Subject to applicable law, we may refuse returns or only accept them on special conditions for goods that are:

• specially ordered,
• customised,
• cut to size,
• made to order,
• non-standard,
• damaged after delivery,
• used, installed, or altered,
• or no longer in resalable condition.

12.5 Defective Goods / Incorrect Supply by Us

12.5.1. If we supplied the wrong goods, or goods that are materially defective, unsafe, or fail to meet applicable legal quality standards, your statutory rights will apply. The CPA provides consumers with protections, including an implied six-month warranty for goods that fail legal quality standards.

12.5.2. If you believe goods are defective or incorrectly supplied, you must notify us promptly and provide reasonable supporting information, including photographs where applicable.

12.5.3. We may inspect, collect, test, or require return of the goods before finalising the remedy, where reasonably necessary and lawful.

12.6 Direct Marketing Cooling-Off Rights

12.6.1. Where a transaction results from direct marketing and the law gives the consumer a cooling-off right, that right will apply as required by law. Under the CPA, a consumer may rescind a transaction resulting from direct marketing within five business days in the circumstances set out in the Act.

13. Warranties and Use of Products

13.1. Any product-specific warranty offered by us will apply only to the extent expressly stated in writing and subject to the stated warranty conditions.

13.2. Products must be stored, handled, transported, installed, used, and maintained correctly and for their intended purpose.

13.3. We are not responsible for loss, failure, damage, or performance issues caused by:

• incorrect self-selection,
• incorrect installation,
• incompatible components ordered by the customer,
• misuse,
• abnormal conditions,
• site-specific conditions not disclosed to us,
• unauthorised modification,
• improper storage or transport after risk has passed,
• or failure to follow written instructions.

13.4. General advice or product guidance does not amount to professional design, engineering, or site supervision unless expressly agreed in writing.

14. Limitation of Liability

14.1. To the fullest extent permitted by law, we will not be liable for indirect, special, incidental, punitive, or consequential loss, including loss of profits, project delays, loss of use, or third-party costs arising from the use of our products or website.

14.2. Nothing in these Terms excludes liability where such exclusion is unlawful.

14.3. Subject to applicable law, and except where a specific statutory remedy applies, our total liability in relation to any claim arising from a product sold by us will not exceed the amount actually paid by you for that product.

14.4. Where goods were self-selected on a DIY basis and no written suitability confirmation was provided by us, we will not be liable for losses arising from the customer's incorrect quantity take-off, omission of required components, or selection of incompatible items.

The CPA restricts unfair, unreasonable or unjust terms, so limitation clauses should be clear, fair, and not used to exclude non-waivable consumer rights.

15. Website Use, Errors and Availability

15.1. We do not guarantee that the website will always be uninterrupted, error-free, or free from technical malfunction.

15.2. We may suspend, update, modify, or withdraw any part of the website at any time.

15.3. We reserve the right to correct website errors, omissions, images, descriptions, specifications, pricing, and availability information before dispatch.

16. Privacy and Electronic Transactions

16.1. By placing an order online, you consent to us processing your information as reasonably necessary to process payment, fulfil your order, communicate with you, and comply with legal obligations.

16.2. You consent to receiving communications, records, invoices, and notices electronically where legally permissible.

16.3. We will keep transaction records in accordance with our legal and operational requirements. ECTA requires online suppliers to disclose how consumers may access and maintain a full record of the transaction.

17. Dispute Resolution

17.1. If you have a complaint, please contact us first so that we can attempt to resolve the matter promptly and in good faith.

17.2. Nothing in this clause prevents either party from exercising rights available under applicable law, including complaint mechanisms or court processes where appropriate.

17.3. If we subscribe to any alternative dispute resolution code, ombud process, or industry scheme, details will be made available on the website where required by law. ECTA specifically requires disclosure of any applicable ADR code on the website.

18. Governing Law and Jurisdiction

18.1. These Terms are governed by the laws of the Republic of South Africa.

18.2. Subject to any mandatory consumer-law rights, any dispute arising from these Terms or a sale transaction will be subject to the jurisdiction of the South African courts.

19. Contact Details

For any order, delivery, returns, compatibility, or product questions, contact:

Value Fencing® / Value DIY PVC - DIY Shop

Email: info@valuefencing.co.za

Phone: 021 065 1614

Address: Unit 9, Anterama Park 35, 41 Drommedaris Street, Charleston Hill, Paarl, 7646, South Africa

20. Customer Acknowledgement

By placing an order, you acknowledge and agree that:

• you have read these Terms;
• you understand that many products are sold on a DIY self-selection basis;
• unless we have provided written confirmation otherwise, you are responsible for ensuring that your order includes the correct and sufficient compatible components;
• products such as fence panels may be sold without posts, caps, brackets, fixings, or accessories unless expressly listed;
• additional items required because of customer self-selection, incorrect quantities, or compatibility mistakes may need to be purchased separately;

courier or freight charges may require final confirmation before dispatch;

and your statutory rights under applicable South African law remain applicable where they cannot lawfully be excluded.